Cancellation & Refund Policy

Cronweb Solutions Private Limited is committed to fair and transparent practices for cancellations and refunds, adhering to applicable Indian regulations.

Conditions for Cancellation

Users can request cancellation of subscriptions or services under the following scenarios:

• The user has not utilized the top-up balance or the provided services.
• Funds were mistakenly added to their account.

Refund Eligibility Criteria

Refunds are granted under the following circumstances:

• Technical issues preventing the utilization of services.
• Non-delivery or significant deviation in the provided services from their descriptions.
• Accidental or unintended payments.

Refund Exceptions

Refunds will not be issued in the following cases:

• Evidence of fraud, manipulation, or cheating.
• Services already delivered or extensively utilized by the user.
• User violates the Terms of Service or uses services unethically.
• Promotional or discounted services explicitly marked as non-refundable.

Processing of Refunds

Approved refunds will be processed within 7 business days to the original payment method.

Dispute Resolution Procedure

Users with refund or cancellation concerns should initially contact customer support via our contact page or email at [email protected]. We aim to resolve disputes efficiently and fairly.

Policy Amendments

We reserve the right to update or modify this policy at any time. Users will be notified of significant changes.

Contact Information

For questions related to cancellations and refunds, please contact us at [email protected].