Effective Date: 01 February 2025
This Privacy Policy explains how Cronweb Solutions (OPC) Private Limited (“Cronweb,” “we,” “us,” “our”) collects, uses, shares, and protects information when you visit cronweb.co, contact us, apply for jobs, or engage our services.
Company identifiers:Legal Entity: Cronweb Solutions (OPC) Private Limited (“Cronweb”, “we”, “us”, “our”)
CIN: U72900UP2018OPC105534 | GSTIN: 09AAHCC6367N1ZY
Contact: [email protected]
Website: cronweb.co
1. Scope
This policy applies to:
Visitors of cronweb.co
People who contact us via forms/email/phone/WhatsApp (if provided)
Clients and prospects using our services (AI solutions, web/app development, digital marketing, branding, consulting)
Career applicants
If you are a client, additional terms may apply via a Master Service Agreement / Statement of Work.
2. Information we collect
A) Information you provide
We may collect:
Contact details: name, email, phone number, company name, designation
Business/project details: requirements, documents, creatives, URLs, brand assets, feature requests
Communication content: messages sent to us, meeting notes, feedback, support requests
Career info: resume/CV, portfolio links, work history, education, references (if shared)
Billing details (limited): billing name, billing address, GST details (if applicable), invoice-related info
B) Information collected automatically (website usage)
When you visit our website, we may collect:
Device & browser data: IP address, device type, OS, browser version, language
Usage data: pages visited, time spent, clicks, referring/exit pages, approximate location (city-level)
Cookies/trackers: as described in the Cookies section
C) Payment information
If you pay us online, payments are processed by third-party payment gateways (e.g., Stripe, Razorpay, PhonePe or similar). We typically do not store full card/bank details on our servers. The payment gateway may collect and process your payment information as per their policies.
3. How we use your information
We use information to:
Provide and deliver our services (AI solutions, development, marketing, branding)
Respond to inquiries, schedule calls, and share proposals/quotations
Create contracts, invoices, and maintain accounting/tax compliance
Improve website performance, security, and user experience
Send service-related updates (project updates, policy changes, security notices)
Evaluate job applications and manage hiring
Prevent fraud, abuse, and unauthorized access
Comply with legal obligations and enforce our terms
4. Legal basis / lawful purpose (India)
We process personal data in accordance with applicable laws, including India’s Digital Personal Data Protection (DPDP) Act, 2023, where relevant. Our processing is based on:
Consent (e.g., when you submit a form or opt-in to communication)
Performance of a contract (e.g., delivering a project/service you requested)
Legitimate uses (e.g., security, fraud prevention, internal analytics, business operations)
Legal obligation (e.g., tax, accounting, compliance)
You may withdraw consent where consent is the basis, subject to legal/contractual restrictions.
5. Cookies and tracking
We may use cookies and similar technologies for:
Essential site functionality
Analytics (to understand traffic and improve the site)
Security (rate limiting, bot detection)
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
6. How we share information
We do not sell your personal data. We may share information with:
A) Service providers (processors)
Only as needed to operate our business, such as:
Website hosting/CDN/DNS providers
Analytics tools
Email/communication tools
CRM/support tools
Cloud storage and collaboration tools
Payment processors/gateways (for transactions)
Accounting/invoicing tools
These providers are permitted to process data only for delivering services to us and must follow appropriate safeguards.
B) Legal and compliance
We may disclose information if required to:
Comply with law, regulation, legal process, or government request
Protect rights, safety, and security of users, clients, or the public
Investigate fraud or security issues
C) Business transfers
If we are involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to appropriate protections.
7. International data transfers
Some of our service providers may process data outside India. When data is transferred internationally, we take reasonable measures to ensure appropriate safeguards (contractual and technical) are in place.
8. Data retention
We retain personal data only as long as necessary for:
Delivering services and maintaining business records
Legal, tax, accounting, and compliance requirements
Resolving disputes and enforcing agreements
Typical retention examples:
Client communications and project records: retained for operational and legal needs
Invoices and tax documents: retained as required under applicable law
9. Security
We implement reasonable technical and organizational security measures (access controls, least-privilege, secure storage, monitoring). However, no method of transmission or storage is 100% secure; we cannot guarantee absolute security.
10. Your rights and choices
Depending on applicable law, you may have rights to:
Access or request a copy of your personal data
Correct or update inaccurate data
Withdraw consent (where applicable)
Request deletion of your personal data (subject to legal/contractual limits)
Opt out of non-essential communications
To exercise rights, email: [email protected]
We may need to verify your identity before fulfilling requests.
11. Children’s privacy
Our website and services are not intended for children under 18. We do not knowingly collect personal data from children. If you believe a child has provided data to us, contact us to request deletion.
12. Third-party links
Our website may contain links to third-party websites (e.g., project links, social media). We are not responsible for the privacy practices of those third parties. Please review their policies separately.
13. Grievance / privacy contact
For questions, complaints, or privacy requests, contact:
Grievance Officer / Privacy Contact
Cronweb Solutions (OPC) Private Limited
Email: [email protected]
Address: ITHUB, Meerut, UP, IN
14. Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective date.” Continued use of the website after changes means you accept the updated policy.