Website: cronweb.co
Company: Cronweb Solutions (OPC) Private Limited (“Cronweb”, “we”, “us”, “our”)
CIN: U72900UP2018OPC105534 | GSTIN: 09AAHCC6367N1ZY
Contact: [email protected]
Effective Date: 01 February 2025
1. Acceptance of Terms
By accessing or using cronweb.co, contacting us, requesting a proposal, purchasing any service, or engaging with our deliverables, you agree to these Terms & Conditions (“Terms”). If you do not agree, please do not use our website or services.
2. About Our Services
Cronweb provides technology and digital services including (but not limited to) AI solutions, website/app development, UI/UX design, branding, consulting, and digital marketing/advertising services (“Services”). Specific scope, pricing, timelines, and deliverables will be defined in a proposal, quotation, invoice, Statement of Work (SOW), or written communication accepted by you (“Order”).
3. Eligibility & Authority
You confirm that you are at least 18 years old and have the authority to enter into these Terms on behalf of yourself or the entity you represent. If you are acting for a business, you confirm you have power to bind that business.
4. Communication & Contact Consent
By submitting an inquiry or placing an order, you permit us to contact you via email/phone/WhatsApp (if provided) for service delivery, support, and transactional updates. You may opt out of promotional communication at any time; however, critical service-related messages may still be sent.
5. Orders, Scope, and Change Requests
All Services are delivered as per the agreed Order. Any change in scope, features, pages, integrations, ad campaigns, or revisions may require a revised timeline and additional charges. Change requests should be provided in writing. We are not responsible for delays caused by late approvals, delayed content, or incomplete inputs from your side.
6. Client Responsibilities
You agree to provide accurate information, content, access credentials, APIs, assets, and timely feedback needed to perform the Services. You are responsible for maintaining the confidentiality of credentials you share and for ensuring you have rights to use all content you provide (including logos, images, videos, brand names, and data).
7. Pricing, Invoicing, and Taxes
Prices are as agreed in the Order. Taxes (including GST) may apply as per law and will be mentioned on the invoice where applicable. Invoices are payable as per the due date/terms stated. Any banking/payment gateway charges, currency conversion fees, or platform fees are borne by the client unless explicitly stated otherwise.
8. Payments & Payment Processing
Payments may be accepted via supported methods including UPI, cards, netbanking, bank transfer, and payment gateways such as Stripe, Razorpay, PhonePe, or similar providers. Payment processing is handled by third-party payment processors and is subject to their terms, privacy policies, and risk checks. We do not store full card details on our servers.
9. Refunds, Cancellations, and Chargebacks
Refunds and cancellations are governed by our Refund/Cancellation Policy (published separately on cronweb.co). If a refund is approved, it will be processed back to the original payment method where feasible. Unauthorized chargebacks, payment reversals, or disputes raised without first contacting us for resolution may result in suspension of services and/or legal recovery actions for delivered work, time spent, and related costs.
10. Delivery Timelines & Approvals
Any timeline shared is an estimate based on the agreed scope and your timely cooperation. Delays in feedback, approvals, content, or third-party dependencies (hosting, app stores, APIs, ad platforms, gateway approvals) can extend timelines. Where milestones/approvals are required, silence beyond a reasonable time may be treated as approval for the last shared iteration.
11. Revisions and Support
Revision limits (if any), support window, and maintenance terms will be specified in the Order. Requests outside the agreed support scope or after the support window may be billed separately. Ongoing maintenance/retainers are optional unless expressly agreed.
12. Third-Party Services, Platforms, and Integrations
Many solutions rely on third-party products/services such as hosting providers, plugins, APIs, payment gateways, analytics tools, ad networks, app stores, and social media platforms. We are not responsible for third-party downtime, policy changes, rate limits, account suspensions, or changes in pricing/terms. You are responsible for compliance with third-party policies, including advertising and content rules.
13. Digital Marketing Disclaimer
If you engage us for digital marketing, you understand that performance (traffic, leads, conversions, revenue) depends on multiple external factors including market conditions, budgets, creative quality, landing page experience, competition, and platform algorithms. We do not guarantee specific results unless expressly stated in writing. Ad spend paid to platforms is typically separate from our service fees unless included in the Order.
14. AI Services Disclaimer
If we provide AI-based features or automation, you acknowledge that AI outputs may be probabilistic and can occasionally be inaccurate or incomplete. You remain responsible for verifying outputs before using them for critical decisions, legal compliance, medical/financial use cases, or publishing.
15. Intellectual Property & Ownership
Unless otherwise agreed in writing: (a) We retain ownership of our pre-existing tools, frameworks, templates, code libraries, and know-how. (b) Upon full payment, you receive rights to the final deliverables created specifically for you under the Order, to the extent permitted. (c) Third-party assets (fonts, plugins, stock media) remain subject to their respective licenses and may require your own license purchase.
16. Portfolio and Attribution
Unless you request confidentiality in writing, you permit us to reference your project in our portfolio (e.g., project name, logo, screenshots, and a brief description). We will not disclose sensitive information (like API keys, private data, or internal financials). You may request removal of portfolio content by emailing [email protected].
17. Confidentiality
If you share confidential information, we will use reasonable care to keep it confidential and use it only for delivering the Services. Confidentiality does not apply to information that is publicly available, independently developed, or required to be disclosed by law. For high-sensitivity projects, we recommend a separate NDA.
18. Prohibited Use
You agree not to use our website or services for unlawful activities, including distributing malware, attempting unauthorized access, infringing intellectual property, harassment, or violating applicable laws/regulations. We may refuse service where we believe an order involves illegal, harmful, or policy-violating activity.
19. Warranty Disclaimer
The website and Services are provided on an “as-is” and “as-available” basis, unless otherwise stated in writing. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permitted by law. We do not warrant uninterrupted or error-free operation, especially where third-party systems are involved.
20. Limitation of Liability
To the maximum extent permitted by law, Cronweb shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities. Our total liability for any claim related to a specific Order shall not exceed the amount paid by you to Cronweb for that Order in the preceding 30 days (or the total Order value, whichever is lower), unless otherwise required by law.
21. Indemnity
You agree to indemnify and hold Cronweb harmless from claims, damages, liabilities, and expenses arising from: (a) content or materials you provide, (b) your misuse of deliverables, (c) violations of law or third-party rights, (d) your breach of these Terms.
22. Suspension and Termination
We may suspend or terminate access to Services if you violate these Terms, fail to pay invoices, engage in fraudulent chargebacks, or if continuing the service could create legal/compliance risk. Upon termination, you remain responsible for any outstanding dues for work completed.
23. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Subject to applicable law, disputes shall be subject to the jurisdiction of courts in Uttar Pradesh, India. We encourage both parties to attempt resolution through written communication before initiating formal proceedings.
24. Updates to Terms
We may update these Terms to reflect operational, legal, or policy changes. Updated Terms will be posted on this page with a revised effective date. Continued use of the website or Services after changes means you accept the updated Terms.
25. Contact
For questions about these Terms, write to: [email protected]