Website: cronweb.co
Company: Cronweb Solutions (OPC) Private Limited (“Cronweb”, “we”, “us”, “our”)
CIN: U72900UP2018OPC105534 | GSTIN: 09AAHCC6367N1ZY
Contact: [email protected]
Cronweb provides digital services (AI solutions, website/app development, UI/UX, branding, consulting, and digital marketing). We do not sell physical products. This Cancellation Policy explains how cancellations work for service orders, subscriptions/retainers (if any), and project milestones.
1. Scope of This Policy
This policy applies to payments made for Cronweb’s digital services, including one-time projects, fixed-scope deliverables, milestone-based orders, and recurring retainers (if applicable). Specific cancellation terms in your proposal/Statement of Work (SOW)/invoice may override this policy where explicitly mentioned.
2. How to Request a Cancellation
To request cancellation, email [email protected] with: (1) your invoice/payment reference, (2) project/service name, (3) reason for cancellation, and (4) the date you want cancellation to take effect. We may request verification to prevent unauthorized requests.
3. Project-Based Services (Development / AI / Design / Branding)
If you cancel a project after payment, the cancellation is handled based on the stage of work:
(a) Before work starts: If cancellation is requested before we begin any work (including onboarding, requirement analysis, planning, research, resource allocation, and kickoff), we will confirm cancellation and stop the project. Refund handling (if any) is governed by the Refund/Cancellation Policy published on cronweb.co and/or your invoice terms.
(b) After work starts: If we have started work (including discovery, wireframes, UI, development, integrations, content setup, deployment steps), cancellation will be effective from the date of confirmation, and you will be responsible for: (i) work completed up to that date, and (ii) non-recoverable costs (third-party purchases, paid plugins, licenses, domains, hosting, paid assets). Any remaining balance (if applicable) may be refunded or adjusted as per the Refund/Cancellation Policy and invoice terms.
(c) Milestone-based projects: If your project is structured in milestones, you may cancel future milestones. Completed or in-progress milestones are chargeable. Partial milestones may be billed proportionally based on time spent and work completed.
4. Digital Marketing Services (Ads / SEO / Social / Campaign Management)
Marketing work is time-sensitive and often involves ongoing execution. You may request cancellation at any time. Unless your Order states otherwise:
(a) Retainers / monthly management: Cancellation applies to the next billing cycle once confirmed. Fees for the current cycle are non-cancellable once the cycle has started and work has commenced.
(b) Ad spend: Ad spend paid directly to platforms (e.g., Meta/Google/etc.) is not controlled by Cronweb and is generally non-refundable by us. If you have paid ad spend through us (only where explicitly allowed), it may be subject to platform rules and any non-recoverable charges.
(c) Deliverables and access: If you cancel, we can hand over campaign assets created up to the cancellation date, subject to clearance of dues.
5. One-Time Purchases (Consulting / Audits / Strategy Sessions)
For booked consulting calls, audits, or strategy sessions:
(a) Before delivery: If you cancel before the session/audit begins, we will close the booking. Rescheduling may be offered at our discretion based on availability.
(b) After delivery starts: Once the call/audit/review has started, it is considered “in progress” and is typically non-cancellable, since time and expertise are being delivered in real-time. Any exceptions will be handled case-by-case as per the Refund/Cancellation Policy.
6. Non-Recoverable / Third-Party Costs
Some costs become non-recoverable once purchased or activated, including but not limited to: domains, hosting, server costs, premium themes, plugins, fonts, stock media, paid APIs, paid AI credits, app store fees, verification fees, and payment gateway setup fees (if any). These are generally not cancellable and not refundable once incurred.
7. Access Suspension on Cancellation (If Dues Remain)
If cancellation occurs while invoices remain unpaid for completed/in-progress work, we may pause handover, deployment, or access to certain deliverables until outstanding payments are cleared. This ensures fair compensation for work already performed.
8. Chargebacks and Payment Disputes
If you initiate a chargeback/dispute without contacting us first, it may delay resolution and may result in suspension of services and delivery. We strongly recommend emailing [email protected] so we can resolve issues quickly. We may provide proof of work, communication logs, and delivery evidence to the payment processor where required.
9. Turnaround Time for Cancellation Confirmation
We aim to acknowledge cancellation requests within a reasonable timeframe (typically 1–3 business days). Complex projects may require internal verification of work completed before we confirm final closure.
10. Policy Updates
We may update this Cancellation Policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact
For cancellation requests, write to: [email protected]